Shipping policy

SHIPPING POLICY

Order Processing & Handling All original artworks and prints are handled with utmost care to ensure safe transit.

·       Original Artworks: Hand-packaged and dispatched from our Melbourne studio within 2 to 5 business days.

·       Sale & Exhibition Artworks: Select artworks purchased during sales or currently on physical exhibition may require up to 5 to 7 business days for dispatch following the close of the exhibition.

·       Prints (Print-on-Demand): Fine art prints are produced on demand via our global printing partner network. Production typically takes 2 to 4 business days prior to dispatch.

Once your order dispatches, you will receive a confirmation email containing your tracking details.

Original Artwork Shipping Destinations Due to international packaging regulations (including European EPR packaging compliance), we do not offer automated shipping to Europe or the European Union for original artworks at this time.

For original artworks, we currently ship directly via checkout to:

·       Australia (Nationwide)

·       United States

·       Canada

·       United Kingdom

·       New Zealand

If you live in another country (including Europe) and wish to purchase an original artwork, please email us directly at katieliz_art@outlook.com with your location and the piece you are interested in so we can evaluate a custom shipping arrangement.

Worldwide Print Shipping Prints are fulfilled using a global print-on-demand supplier with production facilities worldwide. We ship fine art prints worldwide to all international destinations. Orders are automatically routed to the printing facility closest to your delivery address to minimize transit times and emissions.

Shipping Rates & Delivery Times Shipping costs are calculated at checkout based on the item type, dimensions, destination, and selected shipping tier.

·       Standard Australia: Estimated 3 to 7 business days after dispatch.

·       Express Australia: Estimated 1 to 3 business days after dispatch.

·       International Orders (USA, Canada, UK, NZ & Print Worldwide): Estimated 6 to 14 business days after dispatch, depending on local postal services and customs clearance.

Packaging & Artwork Care To ensure your artwork arrives safely:

·       Original Canvases & Framed Works: Protected with corner guards, moisture barriers, foam padding, and sturdy double-walled cardboard boxing.

·       Prints: Flat-packed between heavy-duty rigid backing boards or shipped in protective heavy tubes depending on size.

Unattended Delivery & Authority to Leave We strongly recommend delivering original artworks to an address where someone is available to receive the package. If you arrange "Authority to Leave" directly with the delivery carrier, Katie Liz Art cannot be held responsible for packages lost or stolen after delivery is confirmed by the carrier.

Customs, Taxes & Import Duties For international orders, buyers are responsible for any local import duties, taxes, or customs clearance fees assessed by their destination country upon arrival.

Damaged Orders in Transit If your package arrives visibly damaged:

1.     Take clear photos of the external box, internal protective packaging, shipping label, and damaged artwork immediately.

2.     Retain all original packaging materials.

3.     Contact us at katieliz_art@outlook.com as soon as possible with your order number and photos so we can initiate a carrier claim assessment.

Contact Information For shipping inquiries, custom international artwork quotes, or delivery questions:

Katie Liz Art
Email: katieliz_art@outlook.com
Location: Melbourne, VIC, Australia