Refund policy

Please choose your artwork carefully. Due to the unique and often one-of-a-kind nature of our pieces, Katie Liz Art does not offer returns, exchanges, or refunds for change of mind, including where you have selected the incorrect size, color, or artwork, or no longer wish to keep your purchase.

This policy applies to all original artworks, prints, commissions, custom pieces, and sale or Vault items.

This change-of-mind policy does not exclude or limit any rights or remedies you may have under the Australian Consumer Law.

Original artworks are unique, one-of-a-kind pieces and are sold as pictured and described on our website.

Each artwork is created by hand and may feature intentional variations in color, texture, brushwork, surface finish, and other characteristics arising from the artistic process. These characteristics form part of the individual nature of the artwork and are not considered faults or defects.

We make every reasonable effort to photograph and represent each artwork accurately. However, colors may appear slightly different depending on lighting conditions, photography, and individual screen or device settings.

For artworks currently on physical exhibition or display, dispatch times may vary depending on the exhibition schedule.

All Sale and discounted artworks are strictly final sale for change-of-mind purposes. This does not affect any rights or remedies available under the Australian Consumer Law where an item is faulty, damaged, or materially different from its description.

We take immense care to package all artworks securely for safe transportation. If your order arrives damaged, please contact us as soon as reasonably possible at katieliz_art@outlook.com.

To help us resolve the issue quickly, please include your order number, a description of the damage, and clear photographs of:

Please retain the artwork and all original packaging while your claim is being assessed, as shipping carriers may require an inspection. We will evaluate the issue and work with you to provide an appropriate remedy where required.

Please inspect your order upon delivery. If you believe your item is faulty, defective, damaged, or materially different from what you ordered, please contact us at katieliz_art@outlook.com with your order number and relevant photographs.

Where an item fails to meet a consumer guarantee under the Australian Consumer Law, you may be entitled to a repair, replacement, refund, or other remedy depending on whether the failure is major or minor.

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law.

Nothing in this Return & Refund Policy is intended to exclude, restrict, or modify any consumer guarantee, right, or remedy that cannot lawfully be excluded, restricted, or modified.

Where a return is required because an item fails to meet a consumer guarantee, reasonable return-shipping costs will be handled in accordance with the Australian Consumer Law. Please contact us before returning an artwork so we can provide safe shipping instructions. Due to the size, value, and fragile nature of original art, items should not be returned without prior communication.

Where a refund is approved or required, it will be issued to your original payment method. The time taken for funds to clear into your account depends on your card issuer or banking provider.

For questions regarding returns, damaged orders, or policies, please contact:

Email: katieliz_art@outlook.com